聯合航空的ceo又發聲明了
網址：https://goo.gl/xN9foD
Dear Team,
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We'll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar
大意：
－為今次事件致以最深切歉意
－向3411航班所有乘客及事主道歉
－檢討機員調度制度、與執法部門合作關係
－30/4公布報告
嗯.....是誰在之前一天的聲明強調公司職員沒有錯，反而是那名乘客生事及好勇鬥狠呢? 是不是公司股票慘跌後才感受到事件的威力呢？