如標題，這兩天我嘗試送修袖口膠條脫膠的外套
在填完原廠官網的表格後我收到了這封信
Thank you for contacting Arc'teryx.
We are sorry to hear you are having an issue with your Arc'teryx product.
If you are a resident of Hong Kong or Taiwan, please send your request to
[email protected]
Once your request is received, you will receive a follow up message with
instructions on how to send your product(s) for service.
If you reside outside of Hong Kong or Taiwan, please reply to this email to
confirm, and an Arc’teryx After-Sales representative will help you.
(Please note that customers shipping their product to Arc'teryx directly will
be responsible for shipping costs. Return shipping freight costs will be
covered by Arc'teryx, but other customs or duties charges may be billed to
the customer upon receipt in Hong Kong.)
Please let us know if you have any questions.
簡單說香港和台灣的用戶加拿大方已不直接收件，需要聯絡香港方
而在我寄信給香港的信箱後，我又收到了這封信
Dear customer,
Thank you for contacting Arc'teryx Hong Kong Aftersale. This is an auto-reply
message. Please follow below steps in you wish to submit a repair request on
our product. Once your request is received, you will receive a follow up
message with instructions on how to send your product(s) for service.
Due to the current situation regarding the Coronavirus, our working time may
subject to affected without prior notification, it is recommend to contact us
before your visit.
We will have an initial assessment based on required photos by authorized
Arc'teryx Customer Service representative normally within 3 days. Please note
we may reject if the issue is not covered under our limited warranty which is
determinated by us.
Please kindly prepare the following photos for repair request: (*must)
*1) Tag numbers on the white care label **
- For Jacket: Inside the pocket; Backpack/Pants: Inner part of the product,
Shoes: On the size label inside the shoe. CA#34438 is not the tag numbers
required.
*2) Photo of issue **
- Please state with the issue briefly and we will have an initial assessment
based on these photos.
3) Valid Proof of purchase
- 1 – year Free Limited Warranty will be given with providing this proof
issued at local authorized dealers
- We will determine the date base on manufacture date given to absence of
this proof
-Discount may be offered for out warranty service
*We will REJECT if you copy this proof from Internet or any dishonest
behaviour found.
All repair/replace work will be performed in Canada, the overall turnover
time is around 6-10 weeks depends on seasons. Procedures, terms and condition
will be sent in our next replies.
以下是本信重點:
1.需要附上產品的標籤
2.拍下有問題的地方
3.附上購買證明，於當地經銷1年內購買的享有免費保修(那超過一年呢?)
最重要的，維修還是在加拿大
意思是雖然評估改成在香港端，但是還是得寄去加拿大解決
目前就附上照片等進一步消息了
不過我的外套已經過一年甚久，總覺得凶多吉少......