[問題] 有請款卻說驗證失敗、取消訂單

作者: ranku (染谷油油)   2019-10-14 10:22:13
第一次遇到這個問題,所以來請教一下版友
我在10/7時下單,10/8下午就收到客服來信告知:
“We regret that your recent order has been cancelled as our Finance team were
unable to verify the details.
We would suggest you re-submit your order ensuring the billing address has bee
n entered correctly. This must be the address the card is registered to.
Payment for this order will be refunded to your card and should reach you with
in 3-5 working days.”(今天是10/14)
之前取消訂單的經驗是款項會被預扣(那筆錢在我戶頭不能動的意思)
但這次並不是,銀行客服表示這筆款項「官網已經拿走囉」
但是!!!
剛剛看了網路銀行發現被扣款
致電銀行客服,客服表示「對方已經請款了」
想問有其他人也遇過這種情況嗎@@?
我下單的網站是MAC的英國官網
所以應該不存在詐欺問題......
不知道有沒有人也遇過這種情況QQ

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