宣傳一下,台灣暴雪在這個月已經成立了全新的客服中心,
在下半年會提供亞太英語區客戶服務,現在正尋找有相關經驗,對
暴雪遊戲熱誠及知識的夥伴加入客服行列
目前客服團隊開放的職缺為
Associate Customer Service Representative-English
有想要挑戰的可以利用這個網址申請:
https://careers.blizzard.com/zh-tw/openings/ozTX4fwd
以下為職缺說明
責任:
Respond to customer inquiries and provide first contact resolution
of customer issues via phone, typed-chat, and email.
Deliver timely and accurate responses to customer questions and
requests.
Take personal ownership of customer requests and maintain
accountability for follow-through.
Perform account maintenance, data entry, and order processing
functions.
Provide exceptional customer experience as measured through
customer surveys.
Provide proactive customer communications via phone, typed-chat,
or email when necessary.
Display a professional, positive, and enthusiastic demeanor to
employees and customers.
Maintain security and confidentiality of Blizzard’s internal
information and customer / account information.
Escalate or refer issues beyond the scope of Tier I training and
duties.
Demonstrate thorough understanding of departmental policies and
procedures.
Support Blizzard account, payment and technical related issues.
Other duties as assigned.
條件:
Excellent written and verbal communications skills in both Chinese
and English
Team player with a positive attitude
Available to work days, nights, and weekends
Comfort with using telephony related hardware and software
Familiarity with Microsoft Windows and Microsoft Office
Excellent attention to detail
加分:
Previous call center or direct customer-facing experience
Knowledge of and passion for Blizzard games
申請所需準備文件:
Resume
Cover Letter which should include:
Why you are interested in working at Blizzard
What games you are currently playing