宣傳一下,台灣暴雪在這個月已經成立了全新的客服中心,
在下半年會提供亞太英語區客戶服務,現在正尋找有相關經驗,對
暴雪遊戲熱誠及知識的夥伴加入客服行列
目前客服團隊開放的職缺為
Associate Customer Service Representative-English
有想要挑戰的可以利用這個網址申請:
https://careers.blizzard.com/zh-tw/openings/ozTX4fwd
以下為職缺說明
責任:
Respond to customer inquiries and provide first contact resolution
of customer issues via phone, typed-chat, and email.
Deliver timely and accurate responses to customer questions and
requests.
Take personal ownership of customer requests and maintain
accountability for follow-through.
Perform account maintenance, data entry, and order processing
functions.
Provide exceptional customer experience as measured through
customer surveys.
Provide proactive customer communications via phone, typed-chat,
or email when necessary.
Display a professional, positive, and enthusiastic demeanor to
employees and customers.
Maintain security and confidentiality of Blizzard’s internal
information and customer / account information.
Escalate or refer issues beyond the scope of Tier I training and
duties.
Demonstrate thorough understanding of departmental policies and
procedures.
Support Blizzard account, payment and technical related issues.
Other duties as assigned.
條件:
Excellent written and verbal communications skills in both Chinese
and English
Team player with a positive attitude
Available to work days, nights, and weekends
Comfort with using telephony related hardware and software
Familiarity with Microsoft Windows and Microsoft Office
Excellent attention to detail
加分:
Previous call center or direct customer-facing experience
Knowledge of and passion for Blizzard games
申請所需準備文件:
Resume
Cover Letter which should include:
Why you are interested in working at Blizzard
What games you are currently playing
作者:
o07608 (無良記者)
2016-03-24 12:17:00業配文(咦)
Available to work days, nights, and weekends
作者:
anadabaga (*願你的航行風吹不息*)
2017-03-24 12:23:00台灣有台灣的玩法,一些不錯的工作到台灣就變質了...QQ
作者:
Yanrei (大å°å§è¬æ²ï¼)
2017-03-24 12:36:00台灣老闆的標準大概是三語精通27k(?
作者:
lotte891 (不, 我是大雄:)
2017-03-24 12:36:00錢夠多的話都好說吧...
台灣老闆當然是 22K+1K英文專精+1K日文專精=24K以此推類
作者:
suumire (S)
2017-03-24 13:21:00之前應徵某個工作的確希望我有三語能力然後打算給我25k
作者:
Yanrei (大å°å§è¬æ²ï¼)
2017-03-24 13:28:00中英印尼文25k嗎…XD之前有看到一篇徵人開三語這個價格
他們要的是"中英"精通客服吧,幾週前有在Dcard看到應徵心得文,內文有說暴雪唯一不需要經歷的職缺只有客服,所以薪水也會反應在這上面。
作者:
sumarai (Pawn)
2017-03-24 13:54:00dcard…
那篇dcard心得文對想應徵雙語客服的人應該滿有幫助的有用的心得文應該不分在那裡po文您說是吧?:)
作者:
suumire (S)
2017-03-24 14:09:00中英日啦
作者:
Binns (我講話有這麼枯燥嗎? = =)
2017-03-24 14:44:00中英要好 對遊戲要熟 新水不差
作者:
usoppp ( )
2017-03-24 14:57:0035k一個月
英文要非常好 面試的會問多益幾分但是我沒考 外帶電話面試他問的英文問題又無法立即性回應 就GG了然後他們中文的電話客服已經不收人了還有應該會輪3班
作者: a0kevin0 (阿澤) 2017-03-24 23:52:00
說實話翻譯很難,文章比想像中更長更複雜,平常遊戲不是玩英文版的可能翻不出一半,本魯多益935
同樣沒考多益GG 只能自我安慰不用因為輪班不能出團...
作者:
LoveIvy (妖夢)
2017-03-25 07:19:0035ㄧ個月 要輪班WG之前38要應徵的話最好是一直都玩英文版
作者:
jetk4555 (cactus)
2017-03-25 15:26:00光英文就刷掉9成
@LoveIvy 我聽說WOW的客服英文需求比較高
作者: fang771102 (Fang) 2017-03-29 16:24:00
.