今天寫落落長信給 Dejan 反映，並附上毀損包裹的圖片後，節錄收到的回信如下：
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thank you very much for your honest email.
Recently I received a lot of mails from concerned customers from Taiwan.
We now understand exactly what you mean and will change what is possible from our side.
We will change the shipping label to Taiwan, so the package will be directly routed to Taiwan and no changes on the address will be done anymore.
This is what we can do from Cultizm - starting today.
I apologize for the damaged package, please let me know if you want to send it back to us.
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感謝包括 martinD 在內，每一位寫信給 Cultizm 的各位版友。恭喜大家一起取得我們應得的尊重。
讓我們觀察今天之後的包裹，是否真獲得改善。
再度感謝。