剛收到mail說
Due to Crewing Requirements your flight 3K723 02/03/2014 from Taipei to
Kansai has been delayed.
We sincerely apologise for the disruption to your service today and the
inconvenience this may have caused you. It is our intention to operate all
services to schedule, however on occasion unforeseen issues can unfortunately
cause a disruption.
As a gesture of good will, we have arranged a Jetstar Travel Voucher to the
value of SGD 25 for you to redeem on future Jetstar services. Please refer to
the 'How to Access your Jetstar Travel Voucher' section below for details on
how to obtain this voucher.
How can I get help with my booking?
You can manage your flight by speaking to a member of our Customer Service
team at the airport or at our Call Centre. Simply call 00801 852 015,
Operating 24 hours a day, and quote "Delayed Flight" for priority assistance.
If you missed an onward connection with Jetstar or one of our Partner
Airlines, you'll be re-seated onto the next available connection. Please see
Jetstar staff for more information.
How to Access your Jetstar Travel Voucher
If you are a Jetstar passenger and you have booked online or through the Call
Centre your Travel Voucher will be automatically sent to the email address
you provided during the booking process. If you booked with another carrier
or travel agent, please call Jetstar on 00801 852 015 to confirm your Jetstar
booking reference number.
Please allow up to 3 business days for your voucher to be created, then:
Go to voucher request page.
Enter your full name and Jetstar booking reference number on your Jetstar
itinerary and a valid email address.
Your voucher will be emailed to you within 24 hours.
Please note your voucher must be used within 6 months from the date of this
email.
If you have travel insurance, this letter may be of assistance.
Again, we sincerely apologise for the disruption to your service today. If
you would like to provide us with feedback please visit our online customer
care feedback form. Please note that this version (Version 1) of the letter
supersedes any previous versions that may have been issued by Jetstar.
We hope to welcome you aboard a Jetstar flight again soon.
Yours sincerely,
Ian Watson
Head of Customer Care
但是他沒寫延遲到幾點飛?
這是該怎麼辦......................