http://us.battle.net/forums/en/hearthstone/topic/20752387909#post-2
Community Manager
1157 posts
16 min ago
Greetings,
After the launch of Mean Streets of Gadgetzan on the Americas server, we
discovered a bug with Mean Streets of Gadgetzan card packs that
unintentionally made the drop rate of tri-class cards higher than intended.
We apologize for any inconvenience this has caused.
A hotfix was rolled out to all players on the Americas server at 2:30PM PST,
which corrects this issue. Players on the Americas server will now see
tri-class cards appear at a drop rate that is consistent with other cards of
their rarity.
Any player on the Americas server who opened Mean Streets of Gadgetzan packs
before 2:30PM PST will receive additional Mean Streets of Gadgetzan packs as
compensation. The affected players will receive 33% of the total amount of
Gadgetzan packs opened before 2:30PM PST, rounded up, to a minimum of one,
regardless if the player acquired packs through gold, Quests, or real money.
Since cards are generated upon pack opening and not pack purchase, packs
purchased before the hotfix but opened after the hotfix will not experience
this bug and will not be a part of the compensation roll out.
For example, if a player opened their 50 pack pre-purchase bundle before
2:30PM PST, they will receive 17 additional packs. (33% of 50)
If a player opened one pack of Mean Streets of Gadgetzan cards and completed
a Quest that awards two packs before 2:30PM PST, they will receive one
additional pack. (33% of 3)
If a player opened 47 packs before 2:30PM PST, and 23 packs after 2:30PM PST,
they will receive 16 additional packs. (33% of 47 affected packs)
This fix will also be added to the release of Mean Streets of Gadgetzan
before packs are available to open in all other regions, so players will not
be affected by this bug when Mean Streets of Gadgetzan goes live in their
region.
We are currently working on when the compensation will be applied to affected
players. We will provide additional updates as they become available.
Thank you for your patience and understanding as we worked to resolve this
issue as quickly as possible.