Re: [請益] Philips shp 9500

作者: idzc220 (買乾麵送陽春麵 超爽der)   2015-01-08 08:33:24
※ 引述《Teletha (不是修女,是艦長!)》之銘言:
: ※ 引述《thinphone23 (tfyang)》之銘言:
: : 直接去家附近的郵局問問看喔!
: 不好意思,借這篇再問一下。
: 請問去年11月中在massdrop團購的這支SHP9500有人還沒收到嗎?
: 我當時用單帳號幫自己和朋友各刷了一支,寄送資訊跟地址則分別填,
: 結果我在12/8收到了,而我朋友到現在還沒收到。囧rz
: 期間有確認過地址並未填錯,
: 朋友也問過附近的郵局,轉問總局是說目前沒有包裹;
: 負責的郵差也說該地址近期未有包裹無法寄送而被退回,
: 所以目前陷入只能空等的狀態。
: 先前曾有板友貼出massdrop的回信(該文已經刪除),
: 大意是說無法提供追蹤號碼以及出貨後正常約4-6週會到。
: 但由於從11/22通知全數出貨後到現在已經超過6週,
: 且massdrop尚未回覆我在年底寄出的詢問信,
: 所以才想來板上問問看是否有人目前也是類似的狀況,或只是我朋友比較衰而已。
: 謝謝。
I apologize for the delayed response, as our team has been out of town for
the holidays. I'm really sorry to hear that you have not received your
package. I would be more than happy to work on getting you a replacement or
refund.
First, could you please fill out the attached Damaged or Missing Package
Claim and send the digital copy back to me?
Unfortunately, we do not have any inventory on this product, so we will need
to reach out to the vendor and place an order for the replacement. This could
take a bit of time. If you would prefer not to wait, we can process a full
refund right away.
Please let me know if you would prefer to wait for a replacement or for us to
process a refund.
Thank you!
感覺這批貨應該遺失,可以已退貨不然就是要等它現在沒庫存
客服信箱:support@massdrop.com
附件:http://ppt.cc/I7dw
有要退定的填完附件再寄回去
作者: chrisyanglom (澎澎)   2015-01-08 10:13:00
遺失了,需要填寫附件的表格寄回去並選擇要直接全額退費 或是 等他們跟廠商拿貨後寄來因為已經沒有庫存了之前回信很慢是因為美國聖誕假期他們沒上班(簡單翻譯一下 幸好我已經收到很久了
作者: Teletha (不是修女,是艦長!)   2015-01-08 14:13:00
感謝分享,不過我還沒收到回信;沒收到回信填不了單吧?

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