在網站上買了英國一日遊行程
已用信用卡扣款
結果最近要訂時間
居然變成無法登入
寫忘記密碼也沒有寄重設密碼的信過來
寫線上客服
現在居然要我傳護照照片跟信用卡末四碼過去
Hi,
Thanks for your patience.
Due to some recent unusual activity on your Groupon account, our IT systems ha
ve automatically blocked your Groupon account and all vouchers related to that
account are currently unredeemable. We are sorry for any inconvenience this h
as caused.
In order to verify your identity and to unblock the account we will need the f
ollowing information from you:
(Please Note: You may obscure any sensitive information if you prefer)
A scanned copy of the bank cards used to purchase the vouchers on your account
(please hide the first 12 digits of the long card number as we only require t
he last 4 digits of the card number and the name of the card holder)
A scanned copy of a passport or driver’s licence
A scanned copy or screenshot of a bank statement relating to the transaction o
n your Groupon Account
An alternative email address we can reactivate your account with
The information and documentation provided will be used for investigation purp
oses only, and to verify your identity. You can send this information to us by
simply replying to this e-mail. Please get in touch if you have any further q
uestions.
If you would like to verify the origins of this e-mail you can call Groupon Cu
stomer Services on 020 3510 0444 or you can find our number on the Groupon UK
website if you would prefer.
Kind regards,
Vishnu P.
要護照資料讓我覺得好像詐騙喔
我有收到預訂成功的email
我現在無法登入選一日遊日期
怎麼處理呢？
謝謝大家耐心看完