[媒體名稱] Emirates Media Centre [新聞日期] 2018/10/29
[網址] https://ptt.cc/f4G0tx
Emirates unveils world’s first integrated “biometric path”, raising the bar
for airport customer experience Use of biometric technology across multiple
points from check-in to boarding is first in the world in terms of its
integration across airport stakeholders Advanced stage of implementation with
testing programme already “live”, and pilot trials involving passengers to
follow In phased development since 2015, the multi-million dollar programme is
part of Emirates’ continued investment to offer an industry-leading customer
experience Dubai, UAE, 29 October 2018 – Emirates is gearing up to launch
the world’s first “biometric path” which will offer its customers a smooth
and truly seamless airport journey at the airline’s hub in Dubai International
airport. Utilising the latest biometric technology – a mix of facial and iris
recognition, Emirates passengers can soon check in for their flight, complete
immigration formalities, enter the Emirates Lounge, and board their flights,
simply by strolling through the airport.
The latest biometric equipment has already been installed at Emirates Terminal
3, Dubai International airport. This equipment can be found at select check-in
counters, at the Emirates Lounge in Concourse B for premium passengers, and at
select boarding gates. Areas where biometric equipment are installed will be
clearly marked. Trials for the Smart Tunnel, a project by the General
Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) in
collaboration with Emirates, was launched on 10 October. It is a world-first
for passport control, where passengers simply walk through a tunnel and are
“cleared” by immigration authorities without human intervention or the need
for a physical passport stamp. Once its internal tests are completed, Emirates
will shortly launch trials for biometric processing at the other key customer
points at the airport – check-in, lounge, and boarding gate – and
subsequently at transit counters/gates, and for its chauffeur drive services.
All biometric data will be stored with GDRFA, and customers invited to
participate in the trials will be asked for their consent. Adel Al Redha,
Emirates’Executive Vice President and Chief Operations Officer said: “Guided
by our chairman His Highness Sheikh Ahmed bin Saeed Al-Maktoum, Emirates
continuously innovates and strives to improve our day-to-day business.
After extensive research and evaluation of numerous technologies and new
approaches to enhance our passenger journey, we are now satisfied with the
preliminary work we have carried out and are ready to commence live trials of
the world’s first biometric path at Emirates Terminal 3.
“These ground breaking initiatives are a result of close collaboration with
our stakeholders - particularly GDRFA who have been instrumental in the
programme to bring the biometric path to fruition. The recent launch of the
Smart Tunnel trial by GDRFA is a great achievement and clearly demonstrates the
unique and collaborative nature of innovation at Dubai airport. All systems
will eventually be linked with each other resulting in better service to our
customers and a happier journey whether arriving, departing or transiting in
Dubai. This is very much in line with Emirates’ 'Fly Better' brand promise.
We will soon invite customers to participate in the trials for our biometric
path, and we look forward to their feedback.”
Major General Mohammed Ahmed Almarri, Dubai General Directorate of Residency
and Foreigners Affairs (GDRFA) said: “We are pleased to roll-out these new
initiatives at Terminal 3 in collaboration with Emirates and our airport
stakeholders. The Smart Tunnel tests are running smoothly, and we are now
preparing to mobilise the other biometric systems at the other areas in T3.
All these initiatives are in line with the government’s vision to be a world
leader in innovation and public services. It will ultimately improve the
traveller experience at the airport, and enhance the efficiency of our
operations.”
Emirates'“biometric path” will improve customer experience and customer flow
through the airport with less document checks and less queuing. Eventually, the
“live” passenger tracking capability will also improve security and the
airline’s ability to deliver even better and more personalised services. For
instance, enabling the Emirates airport team to locate and assist ‘late’
customers who would otherwise miss their flights. The airline’s “biometric
path” will cover departures, arrivals, transit, chauffeur drive connections,
and lounge access in Dubai. Initially focussed on First and Business class
travellers, Emirates intends to speedily extend the “biometric path” to
Economy class travellers in Dubai, and in the future potentially to other
airports outside of Dubai, and also for its own dedicated crew check in
facility.
簡單翻譯：阿聯酋位於杜拜的國際航廈T3啟用了世界首創於航廈內進行生物辨識系統通道
用於旅客登機、轉機與進入貴賓室等服務，使用的是虹膜與臉部辨識資訊。
號稱用來讓有需要協助的旅客(late)與提高安全，目前使用於頭等艙旅客與商
務艙旅客，資訊會保存在 GDRFA 內，未來會延伸到經濟艙旅客。
心得：這種搜集個人生物資訊不是都是過海關才能被搜集的嗎？ 阿聯酋是想把歐洲人轉機
客全都趕跑嗎...歐洲人對於這種資訊搜集與利用超級介意的...而且還拿去搞頭等
艙和商務艙的高階客，連進lounge都要，這到底是什麼不尊重人權的國家...
縱使現階段不是強制，但以後九成九就是強制啊...
航廈內轉機又不是入關，憑什麼搜集這些生物辨識資訊啊...還打著服務快速安全的
口號
之前砸錢投入台灣市場，一開始搭 777ER 都得搭繞超大圈的接駁車進航廈，還得走
到另一航廈轉搭；現在開A380還把海鮮餐等一些特殊餐點拿掉，cabin luggage
只有 7 kg...說免稅品能帶，但是能帶多少件又根本看地勤心情
DXB 裡面商店配置又是Ctrl+C Ctrl+V 的，了無新意且超級無聊，沒有貴賓卡進入
貴賓室就是超悲慘，外面又擠又吵= =
看到搜集生物資訊的新聞，更是沒興趣搭這間了...根本爛掉了...