[媒體名稱] 星島日報 [新聞日期] 5/11/2018
[網址] 如下
評論: 跟加航打了幾次交道，他的客服 還有連絡方式 都讓人非常的生氣。
俗稱的 店大欺客，所以我現在比較喜歡搭Westjet
不知道其他航空的等待時間如何
加航悄悄改條例 滯留乘客時間延長至4個小時
http://www.singtao.ca/toronto/2577350/2018-05-11/post-加航悄悄改條例-滯留乘客
時間延長至4個小時/?variant=zh-hk
CityNews新聞截圖
根據CityNews報道，關於航空公司可以讓乘客滯留在飛機上多久，加航已經悄悄改變了它
的條例。按照聯邦政府的說法，加拿大航空公司將乘客滯留在飛機上的標準是最多90分鐘
。但CityNews了解到，加航最近改變了規定，它可以把乘客困在飛機上的時間延長至4個
小時。沒有明確的通知，但這一改變已經寫在小字文本里了。加航回應CityNews,稱90分
鐘承諾是基於各種因素能做到的最好程度，但常規政策是與美國標準一致的4個小時。（
Charleen編譯）
http://toronto.citynews.ca/2018/05/11/air-canada-tarmac-delays/
EXCLUSIVE: Air Canada can now keep you grounded on a plane for 4 hours
BY ADRIAN GHOBRIAL AND MEREDITH BONDPOSTED MAY 11, 2018 1:43 PM EDT LAST
UPDATED MAY 11, 2018 AT 6:12 PM EDT
LOCAL
UNCATEGORIZED
Air Canada has quietly changed its rules on how long it can keep you on the
tarmac when your flight can’t take off.
According to the federal government, the national standard for Canadian air
carriers to keep passengers on the tarmac is 90 minutes before they have to
let you off the plane.
But CityNews has learned Air Canada recently changed its domestic and
international tariff rules for tarmac delays, meaning passengers could be
stuck on a plane for up to four hours.
Customers were not given explicit notice, but the change is now in the fine
print.
“Air Canada will not permit an aircraft to remain on the tarmac at a
Canadian or U.S. airport for more than four hours,” the tariff says. “Prior
to reaching four hours, Air Canada will return the aircraft to the gate or
another suitable disembarkation point, where passengers will be given an
opportunity to deplane.”
CityNews spoke with Air Canada passengers about what they thought was a
reasonable amount of time to be waiting on the tarmac and if they knew about
the change.
“It is dishonest, it is wrong, it is unlawful,” said air passenger rights
advocate Gabor Lukacs. “If an airline keeps you on the aircraft beyond the
point that you have expressed to disembark, then it very quickly becomes a
case of forcible confinement.”
A formal complaint has been filed by Lukacs with the Canadian Transportation
Agency.
“I’m asking them to apply the law and restore the reasonable terms and
conditions that have been in existence for nearly a decade which requires Air
Canada to offer passengers the option to disembark after 90 minutes,” said
Lukacs.
The agency has confirmed it has received an official complaint about Air
Canada’s tariff changes, but declined to comment on the case.
Air Canada tells CityNews four hours is in keeping with the industry standard
south of the border.
“Our 90-minute commitment in our tariffs was best efforts based on various
factors, but our standing policy was four hours as a firm timeline, in line
with the U.S. standard,” the airline said.
The tariff change comes on the heels of some very public tarmac delays from
Sunwing and Air Transat. The multiple delays from Sunwing are being
investigated by the Canadian Transportation Agency. Air Transat was fined
$295,000 and ordered to cover out-of-pocket expenses of affected passengers.
It also comes ahead of expected changes to Bill C-49, aimed at providing more
protections for airline passengers